Privacy Policy

Effective Date: October 2025 · Last Updated: October 2025

AidHandy Inc. (“AidHandy,” “we,” “us”) operates the website and services available at aidhandy.com. This Privacy Policy explains what we collect, how we use it, and your rights.

1) Information We Collect

Provided by you: name, email, phone number, flight details, preferences, booking metadata; support messages; optional profile info.
Payments: limited billing info handled by payment processors (e.g., Stripe). We do not store full card numbers.
Automatically: device/browser info, IP, timestamps, and usage analytics (performance and security).
From partners: limited data from providers (e.g., flight status APIs) to fulfill bookings.

2) How We Use Information

Provide and improve bookings, communications, and support.
Send service-related emails/SMS: confirmations, status updates, account notices, flight reminders.
Prevent fraud, secure accounts, and comply with law.
Operate analytics to improve product reliability and usability.

We do not sell personal data. We do not use phone numbers for marketing without separate consent.

3) SMS and Email Communications (TCPA/Twilio Compliance)

Consent: By providing your phone number on AidHandy.com, you consent to receive service-related SMS communications about bookings and account activity.

Message frequency varies based on your activity. Pre-flight reminders are typically sent 6 hours before scheduled departure.
Message/data rates may apply.
Reply STOP to unsubscribe or HELP for assistance. You may also email [email protected].
No marketing without separate, explicit opt-in.

4) Cookies and Similar Technologies

We use strictly necessary cookies for security and authentication and performance cookies for analytics. You can control cookies through browser settings. Disabling some cookies may affect functionality.

5) Sharing of Information

We disclose data only to trusted processors under contract:

Category	Example Providers	Purpose
Payments	Stripe (incl. Connect)	Process payments and payouts
Email/SMS	Postmark, Twilio	Transactional communications
Hosting/DB	Netlify, Supabase	Application hosting and storage
Analytics/Security	Industry-standard tools	Performance monitoring, fraud prevention

We may also disclose information if required by law, in response to legal process, to protect users, or to enforce our Terms.

6) Data Retention

Account and booking records: retained as necessary for operations, tax, and legal obligations.
Support tickets and logs: retained for quality, security, and compliance.
We delete or anonymize data when no longer required.

7) Security

We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and monitoring. No method is 100% secure; residual risk remains.

8) Your Rights

Access/Correction/Deletion: email [email protected].
Withdraw SMS consent: reply STOP; for email, use unsubscribe where provided.
California (CPRA): we do not sell or share personal information for cross-context behavioral advertising.
GDPR-style rights (where applicable): request access, rectification, erasure, restriction, portability, or objection.

9) Children’s Privacy

Our Services are not directed to individuals under 18. If we learn a minor provided data, we will delete it.

10) International Users

Data is processed in the United States. If you access from outside the U.S., you consent to U.S. processing and transfer.

11) Changes to This Policy

We may update this Policy. Material changes will be posted with an updated Effective Date.

12) Contact

AidHandy Inc. · Privacy Office
Email: [email protected] · Support: [email protected]
Website: aidhandy.com